How we handle mistakes

Why we keep a corrections log

Our guides cover topics where being wrong has real consequences for readers — fees paid, deadlines missed, applications rejected. Publishing a public corrections log keeps us accountable and lets you see how the site changes over time. It is one of the strongest trust signals a small publisher can offer.

What counts as a correction

We treat the following as corrections, and we log material ones in the public log below:

• A factual error — an incorrect fee, deadline, eligibility rule or document requirement.
• A broken link to an official portal, or a link that goes to the wrong destination.
• An outdated process step that no longer matches the live agency flow.
• Missing context that changes the meaning of what is on the page — for example, an exception we did not mention.
• A spelling, grammar or formatting issue that materially changes meaning.

What does not count

Not every request to change an article is a correction. We do not treat the following as corrections:

• Subjective disagreement with how a topic is framed, where the underlying facts are accurate.
• Requests to remove true information about a person, organisation or service, where the information is verifiable and in the public interest.
• SEO-removal or reputation-management requests from entities that simply do not like the coverage.
• Minor stylistic edits we will happily make but which do not change meaning.

How to report a correction

The fastest way to get something fixed is to email [email protected] with the subject line Correction: <article slug>.

A good correction report includes:

1. The article URL — copy it from your browser.
2. The specific sentence or section you think is wrong. A quote helps.
3. What you believe the correct version is, in your own words.
4. A source we can verify — ideally a Tier 1 source: the agency portal page, the gazette, the regulator circular. If you are reporting from personal experience, please say so.

You can also flag a correction via the contact page if email is not convenient.

Our response times

We are a small team and we work through the editorial inbox manually. Our targets — not guarantees — are:

• Acknowledgement within 5 working days of receiving your report.
• Substantive response within 14 working days, either confirming the change has been made or explaining why we assessed the report differently.

If a correction is safety-critical — for example, a step that could cost a reader money or a missed deadline — we move on it the same day where we can.

What we do when we correct

For a confirmed correction, we:

1. Update the article body to reflect the corrected information.
2. Stamp the article with a fresh last-updated date.
3. Add a brief Correction note at the foot of the article for material changes, so returning readers can see what changed.
4. Log the correction in the public corrections log below for substantive factual changes.

Minor stylistic edits — typos, formatting, broken anchor links — are fixed quietly without a log entry.

Anonymity

We do not name the reader who reported a correction in the public log unless you explicitly ask us to credit you. If you would like credit, tell us the name you want to appear and we will include it when we log the change.

Public corrections log

No corrections have been logged yet. When we make material factual corrections, they will appear here with the date, the article affected, what changed and why.

Related

For the full editorial process behind our guides, see the editorial policy. For other ways to reach us, see the contact page.